DLUXECONCIERGE
Condition and public offer

Thank you for choosing DLUXECONCIERGE!


Our main goal is to create unique tourist services so that our clients can fully enjoy their vacation or business trip.


To use DLUXECONCIERGE services, it is necessary to familiarize yourself with the general terms and public offer agreement and accept its conditions. It details the rights and obligations of both the Performer and the Customer.


The document consists of the following sections:

AGREEMENT SUBJECT
In accordance with the terms and conditions defined by this Agreement, the Performer undertakes to provide the Customer with information and consultation services of a virtual tourist concierge nature, as specified on the basis of a monthly paid subscription, while the Customer undertakes to accept and duly pay for the Services provided by the Performer in accordance with the Service Reservation Agreement for booking tourist services and the monthly subscription.

The monthly subscription for the Services entails the provision of informational, organizational, and advisory support to the Customer in accordance with the terms of this Agreement.

Under the Service Reservation Agreement, the Performer acts as a Booking Agent and acts as an intermediary between the Customer and transportation companies, insurance companies, hotels, other accommodation service providers, and other entities providing services related to food, excursions, entertainment, car rentals, ticket reservations for museums, and other tourist services, as specified in the Booking Confirmation.

Under this Agreement, the Customer undertakes to accept and pay for the services of the Booking Agent, transportation companies, hotels, insurance companies, and other service providers as specified in the Booking Confirmation.

The Customer grants the right to delegate the execution of bookings to third parties.

The list of Services and Subscription Terms is defined in this Agreement (below the text - "List of Information and Сonsultancy Services" and further in the section "Cost of Services and Payment Process").

List of Informational and Consultancy Services of a virtual tourist concierge that can be provided to the Customer:

  • Search, booking, and issuance of airline tickets for international and domestic flights.
  • Rebooking of flights if the initial booking was made by the Performer.
  • Booking accommodations in hotels, resorts, villas, chalets, castles, and other lodging establishments worldwide.
  • Booking of business aviation and related services: private planes and helicopters.
  • Booking VIP services at airports worldwide (VIP Lounge & VIP Terminal).
  • Booking yachts and other watercraft worldwide and assistance in arranging other related and additional services.
  • Booking car rentals (with or without a driver) and other types of passenger transport (with a crew) worldwide.
  • Assistance with obtaining international medical and other types of insurance policies.
  • Brokerage services, virtual assistant for providing informational and consultancy services.
  • Additional services, including but not limited to: restaurant reservations, tour arrangements, business meeting planning, and organization.
THE CUSTOMER HAS THE RIGHT TO
Submit a request for services via email at order@dluxeconcierge.com or through the section of the website for Customers at https://dluxeconcierge.com/members/login.

Demand timely and complete provision of Services in accordance with the terms of this Agreement.

Receive information about the list of provided services through electronic communication means.

Monitor the process, timelines, and quality of service provision by the Performer.

Make requests that do not contradict legal and moral norms and are essentially related to informational and consultancy services of the virtual tourist concierge. Some requests may be unfeasible due to reasons beyond the Performer's control. In such cases, the Customer will be offered an alternative option or a refusal of the request without explaining the reasons.
THE CUSTOMER UNDERTAKES TO
Use their registered profile personally or authorize a trusted person to use it, and not share their login credentials with anyone else. You are financially responsible for ensuring that no one uses your profile unlawfully.

Ensure that any authorized user is at least 18 years old and has legal authority to enter into this Agreement..

Provide accurate and truthful information to the Performer or supplier, promptly notifying of any changes to the provided information.

Thoroughly review the terms of this Agreement and comply with them in full.

Fully pay for the cost of the Services within the timeframes specified in the Agreement.

Receive and verify the presence and accuracy of documents required for travel, immediately informing the Performer of any deficiencies (inaccuracies, errors).

For trips to countries with a heightened epidemiological risk, independently obtain the necessary vaccinations and immunizations before departure and obtain documentation confirming these vaccinations and immunizations.

If the Customer is aware that they are registered in the computer databases of relevant responsible authorities and organizations of foreign states as an unreliable person (due to seeking political asylum, committing criminal offenses, violating border crossing regulations of states, violating customs regulations of states, etc.), the Customer is obligated to inform the Performer of this before entering into the Agreement.

Be responsible for ensuring that passports are valid for at least 6 months after the return date, visas, vaccination certificates, and other necessary travel documents are valid before and after the trip begins. The Performer is not responsible for the Customer's failure to meet any of these requirements and reserves the right to recover any financial costs incurred due to the Customer's non-compliance.

Arrive at the starting point of the trip and for check-in two hours before the departure of the transport, whether by land or air. Register for the flight at the required time and be in the required place on time for the trip. The responsible person who makes the reservation is responsible for ensuring that all travelers have all necessary travel documents and medical certificates (as well as vaccination certificates) before departure. The Performer is not liable if the Customer fails to comply with this, and the Performerassumes no obligations or compensation for lost or forgotten airline tickets or other travel documents..

To act with reasonable care and attention during the tourist trip and comply with all health and safety requirements for yourself and others.

To bear financial responsibility for any damages caused to the Performer or supplier. Full payment for any such damages (reasonably assessed if not known at the time) must be made directly to the owner or manager of the accommodation or other suppliers. If the actual cost of the damages exceeds the amount paid according to estimates, you must pay the difference as soon as it becomes known. If the actual cost turns out to be less than the amount paid, the difference will be refunded. The Customer is also responsible for satisfying any claims subsequently made against the Performer and for all expenses incurred by the Performer (including their own and the full legal expenses of the other party) as a result of actions caused by the Customer.

In the relationship between the Customer and a third-party supplier that may be part of the trip or event, the supplier's business terms and conditions will apply, which may require the Customer to sign a waiver of liability or other documents provided by the third part / supplier. It is your responsibility to be aware of this.

You are responsible for studying and verifying all information, as well as understanding this Agreement, travel policies, fees, and requirements that you agree to.

All travelers must be registered no later than two hours before the scheduled departure time and must appear at the airline check-in counter no later than 30 minutes before departure. Failure to comply with these conditions may result in the loss of your seat.

Independently call or visit the airline's website to confirm the timing of your booked flights 24 hours in advance.

Adhere to baggage limitations set by each airline.

Comply with all additional terms and rules set by any travel service provider whose services are being used.

Understand that failure to comply with these requirements may result in the cancellation of reservations and denial of access to any flights, and you are responsible for any expenses incurred by the service providers as a result of such violation. The Service Provider and other service providers are not responsible for any similar actions by airlines due to your failure to comply with the terms and rules of such airlines.

Pay all amounts due for ordered services and service fees in full, without any counterclaims, deductions, or withholdings.

Ensure full reimbursement upon the request of the Service Provider for all obligations, expenses, losses, legal expenses (calculated on the basis of full compensation), and all other professional expenses (including expenses for the defense of claims, lawsuits) or reviews initiated by third parties) and expenses incurred by the Service Provider as a result of or in connection with unauthorized use of the Services, content, violation of this Agreement, and/or as a result of the violation of any laws and regulations by the Customer.

Take financial responsibility for any inaccuracies in the information provided in connection with the booking of any travel service.

Be financially responsible for all expenses, fees, duties, taxes, and charges arising from the use of any travel services.

Use the information and consultation services of the virtual travel concierge solely for the purpose of organizing a trip on legitimate grounds. Namely, booking, purchasing travel services either as a package or separately for yourself or another person on whose behalf you have legal authority to act.

During the trip, not bring with you and/or in accompanying luggage any animals, plants, mushrooms, mosses, and lichens; do not place representatives of these natural kingdoms in accommodation and transportation.

Inform all third parties or other individuals for whom you have purchased airline tickets or any travel services about the terms of this Agreement and all additional purchase/change/cancellation agreements provided to you by the relevant travel service providers regarding specific travel services. Additional terms of relevant travel service providers will be available for review before or during the purchase or reservation.
THE PERFORMER HAS THE RIGHT TO
Modify services at any time, as well as add or remove content or terminate the provision of services for any reason.

Increase or decrease the fees (booking fee, additional service fee, planning fee for tourism or business trips, events, additional fees for urgent bookings/last-minute bookings/weekend bookings, and research fees) at any time and for any reason. The Performer agrees to provide advance notice to the Customer of any such changes.

Decline requests for reservations at a restaurant or nightclub if the Customer repeatedly fails to show up or violates any terms and conditions of the provider, including cancellation policies.

Respond to the Customer in the manner deemed most suitable for the situation when placing an order for booking."

Modify, alter, or suspend the operation of the booking form without prior notice due to technical maintenance or for any other reason it deems necessary.

Refuse service at any time if the request does not comply with the current agreement terms, laws, or safety requirements.

Cancel or suspend the subscription to services for the Customer if it finds grounds to do so.

Refuse to provide services if the payment for the subscription to the Services, due under this agreement, is not received or in the event of arrears, and if such arrears are not settled by the Customer within 30 (thirty) calendar days from the date of receipt by the Customer of written notice of the existing arrears with a demand for its settlement. Notice of the existing arrears with a demand for its immediate settlement, as well as a warning about the termination of the provision of Services, may be included in the invoice issued by the Performer.

Restrict the use or provision of any services to any person, geographic region, or jurisdiction. The Performer may exercise this absolute right as necessary and without providing reasons.

Modify all policies, terms, and procedures at any time at its sole discretion and without prior notice.

Provide Services under the Agreement using its own specialists and engage third parties with the necessary experience, equipment, and personnel as subcontractors, provided that all conditions related to the provision of Services by the Performer established in this Agreement are observed, including but not limited to conditions for protecting confidential information, and in compliance with the legislation of Ukraine, including the requirements of special legislation of Ukraine in the field of bank secrecy and personal data protection.
THE PERFORMER UNDERTAKES TO
To make reasonable business efforts to identify, recommend, and provide relevant information and consultancy services for organizing trips and/or unique entertainment, lifestyle, as well as goods and services for the Customer.

To accept service requests from the Customer daily from 9:00 AM to 8:00 PM, and in case of a request from the Participant at a different time, inform that the request will be processed from 9:00 AM to 8:00 PM the next day.

To ensure 24/7, continuous, uninterrupted, timely, and quality provision of Services to the Customer.

To provide the Customer with invoices for payment in accordance with the terms of this Agreement.

To keep records of the provided Services, monitor the completeness and timeliness of payment for their provision.

To promptly inform the Customer about new services that are not covered by this Agreement and the possibility of expanding the List of services under this Agreement.

To connect a new Customer within 2 (two) banking days after entering the Customer's data on the Performer's website.

Not to transfer the rights and/or obligations of the Performer under this Agreement to third parties without the prior written consent of the Customer.

To ensure the use of confidential communication channels for information exchange between the Performer and the Customer.
THE COST OF SERVICES AND THE PAYMENT PROCESS
For the provision of virtual travel concierge information and consulting services as outlined in this Agreement, the Customer shall pay the Service Performer a monthly fee as an individual client/corporate client.

It is specified that the US dollar (USD) is the primary currency for calculations. However, depending on the location of the Customer, another currency, such as the euro, may be used for requests located in Europe. An invoice in the preferred currency can be issued upon the Customer's request.

The Performer accepts only one payment method: a bank transfer according to the issued invoice. To prevent fraud and limit chargebacks, the Performer believes that it is best for all payments to be made via a bank transfer.

The Customer pays the monthly subscription and for the ordered services in a non-cash form according to the issued invoice or by using a bank card to the Performer's bank account before the actual provision of all completed travel documents and confirmations for the requested services.

The Performer issues a detailed invoice for the entire list of services using electronic communication, which the Customer pays within 1 (one) calendar day from the moment of receiving the invoice, but no later than two days before the actual date of service provision.

Additionally, where provided for in the provision of services, the Performer may issue a separate invoice for the payment of the service fee for ease of mutual settlements and a separate invoice for the payment of the supplier's services..

In case of non-payment of the invoice for the ordered services or a violation of the deadlines, the Customer pays a penalty of 1.5% at the time of the occurrence of the arrears from the amount of the overdue amount for each day of delay, or the Performer has the right to cancel previously booked services.

The cost of services provided to the Customer is determined based on the tariffs, fees, and service charges set by the suppliers. The cost of services by the Performer is derived from the net cost of services provided by suppliers (airline tickets, insurance policies, accommodation in hotels or other temporary lodging places, yacht rentals, private aviation rentals, ground transportation rentals) based on the current prices and tariffs of the suppliers. The Performer utilizes a service fee system.

The Performer uses five (5) types of service fees. Depending on the nature and complexity of the request, the urgency, the number of people, the level of assistance required, and the overall budget.

The Performer may invoice the Customer for payment of one or more service fees if it is necessary to provide multiple services or events.

The service fee for booking is a fixed fee included in the Customer's service package. This service fee for booking applies to all core services, including searching and purchasing plane tickets, hotel reservations, private islands, wellness centers, spa complexes, apartments, villas, chalets, yacht search and booking, private aviation, VIP services at airports, car selection and rental with and without drivers, nightclub and restaurant reservations, expert consultations, and all other straightforward services. The Performer applies a fixed service fee for booking in the amount of 5% per person or for the entire group. Additionally, the amount of the service fee for booking will depend on the nature and complexity of the request, the number of people, and the request execution time. It is stated and understood that the service fee for booking is charged for our efforts, time, work, and experience.

The service fee for additional services applies to a range of services, including searching for the purchase or sale of yachts, private planes, real estate (houses, chalets, apartments), luxury cars, VIP tickets to exclusive events and shows, VIP packages for sports and entertainment events, event planning, luxury items, collectibles, gifts, and other services. The Performer applies a fixed service fee for additional services at a rate of 10% of the total bill amount.

The planning service fee is applicable when the Customer requests the Performer to consult, recommend, prepare, and create any individual travel proposal and/or event proposal based on the Customer's interests. It should be noted that the planning service fee is NON-REFUNDABLE and is charged for the Performer's efforts, time, work, and expertise. For transparency, the planning service fee may be a fixed fee ranging from a minimum of $100 to a maximum of $2500 per person or per group OR a percentage ranging from 10% of the total cost of the trip or event. The amount of the planning service fee depends on the nature and complexity of the request and varies based on the number of travelers, budget, request duration, level of assistance required during the trip or event.

The urgent, last-minute, or weekend service fee is applied to any services booked within the last 48 hours, weekend bookings, or bookings made by individual or business clients. The Performer will add an additional service fee to the Customer's services for such requests. The service fee for urgent, last-minute, or weekend bookings starts at a minimum of $100 for the entire request or action. Depending on the nature and complexity of the request, the specified timeframe, and the number of people, the additional fee for last-minute bookings can reach a maximum of $2500 for the entire request or event.

The research service fee is required to initiate work on any extra service, private or business event, group travel organization for individual or business clients, or work on individual proposals (tourist routes). The Performer charges a fixed research service fee ranging from $100 to a maximum of $2500. The amount of the research service fee depends on the nature and complexity of the request, the budget, the level of assistance, and the established deadlines. The research service fee is refundable at 50% if the Customer cancels the service within the first 5 days after payment. On the 6th day, the Performer will charge the full payment for the time spent on research, effort, and work without refunding the research service fee. Please note that this research service fee will not become part of the total cost of the trip or services.

In case of cancellation of service requests or changes to already processed requests initiated by the Customer, the Performer's service fee and service fees charged by suppliers will not be refunded.

Services are considered properly provided by the Performer and accepted by the Customer from the moment of signing the agreement and payment of the service invoice.

When making payments by credit card, an additional convenience fee of 3.5-4% of the total amount will be charged.

The parties may agree on a different form of payment for the cost of the services to the Performer, which should be the subject of a separate agreement to this Agreement.

All prices are based on tariffs that are valid at the time of booking and are subject to change without notice. Since the transaction will be processed in the specified currency, depending on the location of the Customer's booking and the timing of 100% payment, additional fees for currency conversion, international transactions, and similar fees may also be charged. Please contact your bank for additional information about these fees before booking if you have any questions or concerns.
CONFIDENTIAL INFORMATION
The parties undertake not to disclose to third parties any information that has become known to them in connection with the conclusion of this Agreement and the performance of obligations under it without the prior written consent of the other Party. The confidentiality obligations imposed on the Parties by this Agreement shall be valid throughout the term of the Agreement and for a period of 3 (three) years after its termination/expiry.

Confidential information shall mean any information provided in documentary form (paper, electronic, or oral), including, but not limited to: information constituting banking secrecy under the current legislation of Ukraine; technical information (know-how, processes, discoveries, inventions, research work, projects, drawings, operational data, electronic files, and data compilations, service methods, service documentation, production methods, computer structures, and computer software); business information (expense data, income data, supplier names, contact details of counterparts, and counterparties' databases, price formation procedures, sales strategy, marketing plans, research data, names, phone numbers, addresses, locations, job titles, or employee payment data; strategic information (proposals regarding new products or markets, plans or negotiations concerning the acquisition and disposal of property, new production facilities, or closures of production); information of third parties provided on confidentiality terms (information about the economic activities, technologies, methods, software, trade secrets, and other data of counterparts or suppliers, their affiliated entities, and business partners that are not in the public domain); other commercial or financial information related to current activities and future plans, whether already received or to be received in any form; technical specifications; experimental information; any data and/or documents and/or materials and/or other received information related to current and past arbitration, judicial, or enforcement proceedings in which the Bank is a party; personal data of individuals; other information designated by the as confidential information, provided that has been notified; as well as other information that is subject to the current legislation of Ukraine regarding banking secrecy, confidential information, trade secrets, and personal data of individuals; information contained in this Agreement and information about the conclusion and existence of this Agreement.

Under this Agreement, a Party shall bear liability for the disclosure of confidential information in the form of full compensation for documented damages.
ORDER OF SERVICE PROVISION
Access to the Services is provided on a temporary monthly paid basis. Information and consultation services of the virtual travel concierge are available through a restricted-access section of the website exclusively for the Customer, where access to booking forms and other content posted on the website dluxeconcierge.com is provided.

When submitting a request, all mandatory fields must be filled in to confirm the submission of the booking form for travel services. The Customer must provide all valid, truthful, and accurate information to continue receiving services from the Performer.

Submitting the form by the Customer implies their consent to the application for travel services, the Condition and Public Offer, and the Privacy Policy, as well as the Participant's consent to receiving a response from the Performer.

A response to general tourist information requests shall be provided no later than 45 minutes from the moment of the initial request. In other cases, the response should be provided within 3-4 hours but no later than 24 hours after the request unless other conditions are agreed upon.

In accordance with the request from the Customer, the Service Performer provides processed and selected options for the requested services for confirmation by the Customer.

After the final confirmation of the selected option by the Customer, the Service Performer issues a detailed invoice for payment and a Contract of agency for booking travel services, where the Service Performer acts as a Booking Agent.

Upon receiving 100% of the payment and completing the payment process, the Service Performer provides the Customer with confirmation for the reserved Services.

All requests from the Customer related to the selection and collection of information from suppliers should be made with no more than 10 suppliers contacted, and the Service Performer should provide no more than 5 options in response. Selecting additional or even more options negatively impacts the final decision-making process for the Customer and the efficiency of the Service Performer's work.

If the type of request requires more than what is specified in the previous section, the Service Performer has the right to refuse or provide information for such a request partially (not exceeding 10 options per day).

Language support is provided in English, Ukrainian, and Russian.

Access to the tourist service order form is available 24/7/365..

In case of urgent need for services, the Customer can contact the Performer by making a phone call to the WhatsApp number +380933449999 or by sending an email to order@dluxeconcierge.com.

When a new Customer is onboarded, they are granted access to the informational and consultancy services of the virtual tourist concierge, within the framework of the selected package. Information about the Customer's Package, including the membership period and the right to request services, will be provided during the confirmation of the Customer and the full payment of the monthly service package or upon the renewal and payment of an existing membership.

The provision of services begins when the Performer receives the confirmed Conditions and Public offer and full payment from the Customer.

If the Performer is unable to accept a new Customer's application for membership, the Performer will inform the Customer via email without providing reasons and will not accept payment for the services.

The provision of Services will continue automatically unless terminated in accordance with the terms of this agreement. If you do not wish to continue receiving the Services, you must notify the Performer by email at membership@dluxeconcierge.com no later than 30 days before the renewal date.

The Performer reserves the right to refuse or terminate the provision of Services at any time and without explanation.

If the Performer is unable to accept payment for any reason, they have the right to suspend or terminate the provision of Services to the Customer.

The Customer acknowledges that the monthly payment for the informational and consulting services of the virtual travel concierge is a direct request for the Performer to begin providing the Services.

Payment for services is non-refundable. However, the Customer has the right to cancel the provision of Services by sending an email to membership@dluxeconcierge.com 30 days before the expiration of the service package. Notice of such a decision is accepted in writing.

The Performer does not provide or receive consultations on financial or medical matters.

The payment made by the Customer covers the costs incurred by the Performer for connecting and setting up the Customer's profile and is not refundable under any circumstances. If the Performer cancels the Customer's profile and this is economically justified, the Performer refunds the remaining payment to the Customer for the current month proportionally to the end of the service period to which the monthly payment belongs and deducting for ordered services that the Customer has requested but not paid for.

Subject to certain limitations set forth in this Agreement, there are no restrictions on the use of virtual concierge information and consulting services. However, if the Performer determines that the Customer's activity is excessively harmful to other Customers, the Performer may send written notice (by email or otherwise) or limit the number of requests the Customer can send within a certain period of time. In extraordinary circumstances, if the level of activity does not decrease immediately after the warning, the Performer may terminate or suspend the provision of the Services.
RESPONSIBILITY OF THE PARTIES
In case of non-performance or improper performance of the obligations specified in this Agreement, the Parties shall bear responsibility as provided by the applicable laws of Ukraine and this Agreement.

The Performer and the respective providers of tourist services are responsible to the Customer for the organization of:

  • Search, booking, and issuance of airline tickets for international and domestic flights.
  • Rebooking of flights if the initial booking was made by the Performer.
  • Booking accommodations in hotels, resorts, villas, chalets, castles, and other lodging establishments worldwide.
  • Booking of business aviation and related services: private planes and helicopters.
  • Booking VIP services at airports worldwide (VIP Lounge & VIP Terminal).
  • Booking yachts and other watercraft worldwide and assistance in arranging other related and additional services.
  • Booking car rentals (with or without a driver) and other types of passenger transport (with a crew) worldwide.
  • Assistance with obtaining international medical and other types of insurance policies.
  • Brokerage services, virtual assistant for providing informational and consultancy services.
  • Additional services, including but not limited to: restaurant reservations, tour arrangements, business meeting planning, and organization.
The Performer's responsibility does not extend to any liability for personal injuries or material losses arising as a result of or caused by any negligence or omission on the part of any airline, hotel operator, ground transportation contractor, additional tour operator, or any supplier offering any of the services provided.

The Performer or the suppliers of travel services shall not be liable for: (i) any changes made by regular airlines beyond their control (this includes changes in flight routes, changes in aircraft equipment, flight cancellations, or any changes in flight schedules); or (ii) damages, delays, or vacations caused by weather conditions or other force majeure circumstances beyond their control. In no event shall the supplier be liable for indirect damages. The respective supplier reserves the right to change hotel accommodation if necessary due to circumstances beyond their control. Special requests such as room location, special diets, or assistance will be communicated to the respective party but cannot be guaranteed. Special offers may be withdrawn at any time. Prices are subject to availability.

The Performer shall not be liable under any circumstances for the deterioration of health, physical injuries, or bodily harm of any severity, the death of the Customer, the need to pay for their medical services, medication, repatriation of remains, etc. By signing this Agreement, the Customer releases the Performer from any liability in the event of the occurrence of any of the circumstances listed in this clause, as well as events of a similar nature, if they occurred through no fault of the Performer, and such fault must be proven in accordance with the law.

Under no circumstances shall any supplier be liable for any injuries, death, damages, claims, actions, counteractions, losses, accidents, cancellations, delays, or any other incidental, special, or consequential damages arising from any source. This includes, among other things, damages resulting from the use of services provided by the Performer, through the website, social platforms, the terms of the Agreement, or any other terms and rules related to the provision of travel services.

Furthermore, except as noted below, the Performer and other suppliers shall not be responsible for any losses and/or delays caused by the cancellation of services by any travel service provider, goods defects, illnesses, thefts, labor disputes, bankruptcies, equipment breakdowns, quarantines, government restrictions, weather conditions, terrorism, or other causes beyond the control of the parties.

Neither the Performer nor any other supplier shall be liable for the failure of any travel service provider to adhere to the terms of providing tourist services or for the failure of any tourist service provider to comply with federal, state, provincial, or local laws.

If, notwithstanding the above, the Performer or any other supplier is found liable for any loss or damage related to the use of services, the Customer agrees that the liability of any such party shall in no event exceed $100 USD.

The Performer does not represent or warrant that the website will be available and suitable for the Customer's requirements, that access will be uninterrupted, that there will be no delays, difficulties in use, defects, incompatibilities, failures, errors, omissions, or loss of transmitted information, that no viruses or other harmful software will be transmitted, and that the Customer's computer system will not be damaged.

Neither the Performer nor any other supplier, nor any of their affiliates, employees, officers, directors, or shareholders, own, control, or operate any hotels or any kind of air, ground, or waterborne transportation or companies of any kind, including, but not limited to, aircraft, helicopters, boats, automobiles, ground transportation, transportation companies, bus services, or local tour companies, that may offer tours or travel services.

The Performer or other suppliers may sometimes contract with hotels and air, ground, or water transportation companies, but all such rights are owned and operated by independent contractors.

Suppliers are not responsible for any negligent or intentional actions, inactions, or failures by any such company or its employees, or any other third party beyond their control.

The Performer or any other supplier acts only as an agent for the Customer in arranging travel, and neither party shall be responsible for injuries, losses, accidents, delays, and irregularities that may be caused by defects in any vehicle, acts of God, war, strikes, disturbances, or actions of any company or person participating in the transportation or organization of the trip.

The Performer or any other supplier reserves the right to make minor changes to the Customer's travel itinerary and to cancel any trip prior to departure. In the event of trip cancellation, a full refund by the Performer will be deemed full settlement of all liabilities. The issuance of vouchers or tickets is considered acceptance by the Customer of the terms and conditions stated in this Agreement. Passenger ticket(s), when issued, shall constitute the sole contract between the respective travel supplier(s) and the purchaser and/or passenger, and the Performer or any other supplier shall not be held responsible for any actions or inactions of the travel supplier(s) or other parties involved.

Unless otherwise indicated, when the Customer makes requests for services from travel suppliers through the information and consultancy services of the virtual travel concierge, the Performer will act as an agent, and the Customer enters into a contract directly with the travel supplier(s) for the provision of the Service. The Customer is obliged to adhere to the terms of the travel supplier(s), including, among other things, cancellation policies, which will be available before or upon completion of the booking.

The Performer is not responsible for the quality of the services provided, work performed, or goods supplied directly by the providers of such services, goods, etc.
FORCE MAJEURE CIRCUMSTANCES
In the event of unforeseen (force majeure) circumstances, such as acts of government authorities, military actions, uprisings, revolutions, strikes, lockouts, weather conditions, various unforeseen acts, hacker attacks (cyberattacks), declarations of states of emergency by government authorities, actions of irresistible force, and other circumstances that suspend or make it impossible to fulfill the obligations under the Agreement, the Parties shall postpone the performance of the Agreement's terms until the elimination of force majeure circumstances or the cessation of their impact. In such a case, the Parties shall not be liable for non-performance of obligations under the Agreement during the existence of force majeure circumstances.

The occurrence and effects of force majeure circumstances must be documented and confirmed by the competent government authority or recognized by the Parties as factual circumstances. In the event that one Party, to whom the effects of force majeure circumstances apply, becomes aware of such circumstances, they must notify the other Party no later than three calendar days from the moment of the occurrence or onset of such circumstances.

Political events, electoral processes, state bankruptcies, and similar events are not considered force majeure circumstances unless they lead to the cessation of the operation of state authorities or a significant number of enterprises, institutions, and organizations of any form of economic activity.
PROCEDURE FOR AMENDING, TERMINATING, AND SUSPENDING THE AGREEMENT
This Agreement shall come into force upon its signing by authorized representatives of the Parties, affixing the seals of the Parties, and shall be valid for 1 (one) year from the date of conclusion of this Agreement. In this case, the Performer undertakes to provide services to the Customer until the end of the paid period by the Customer.

The Parties have agreed to consider documents transmitted between them electronically to be equivalent to the original.

The term of this Agreement may be amended by the Parties by their mutual consent through the execution of an appropriate supplementary agreement to this Agreement.

The terms of this Agreement have equal binding force for each of the Parties and may be amended by their mutual consent with the mandatory execution of an appropriate supplementary agreement to this Agreement.

Договір буде автоматично пролонгований на наступний календарний місяць і на тих же самих умовах, якщо жодна із Сторін за 30 (тридцять) календарних днів до дня закінчення строку дії Договору письмово не повідомить іншу Сторону про його припинення. Договір може бути пролонговано необмежену кількість разів.

This Agreement is made in Ukrainian and English languages in two original copies, one for each of the Parties.

After the signing of this Agreement, all previous negotiations on it, correspondence, previous agreements, and memoranda of intent concerning cooperation related to this Agreement, lose their legal force.

Changes and amendments, additional agreements, and appendices to this Agreement are an integral part thereof and have legal force if they are set out in writing and signed by authorized representatives of the Parties and sealed by the Parties.

If, for any reason, any provision of this Agreement becomes invalid or is declared invalid by a court decision, this does not affect the validity and enforceability of the other provisions of this Agreement and the Agreement as a whole. In this case, the Parties immediately begin negotiations to replace the illegal or invalid provision in such a way that, in its amended form, it complies with the requirements of the law and, to the maximum extent possible, reflects the initial intentions of the Parties expressed in this Agreement regarding the issue under consideration.

All legal relations arising in connection with the performance of the terms of this Agreement and not regulated by it shall be governed by the norms of the current legislation of Ukraine.

The Agreement may be terminated by either Party, provided that written notice is given to the other Party 30 (thirty) calendar days prior to the termination date.

Regarding financial relations between the Parties, the Agreement remains in force until a complete settlement is made between the Parties.
PROCEDURE FOR DISPUTE RESOLUTION
In case of disputes and disagreements between the Parties arising from this Agreement or in connection with it, the Parties will take all possible measures to resolve them through negotiations and in the spirit of understanding and constructive dialogue.

Disputes on which the Parties have not reached an agreement shall be resolved in court in accordance with the current legislation of Ukraine.
OTHER TERMS
By signing this agreement, the Customer, taking into account the requirements of the Law of Ukraine "On Personal Data Protection," confirms that the provided personal data for the conclusion and execution of this Agreement are used by the Performer to form this Agreement and accompanying documents for organizing a tourist trip, as well as for actions related to the execution of this Agreement. By signing this Agreement, the Customer consents and confirms the consent of the individuals traveling with him/her to transfer their personal data to third parties solely for the purpose of forming a tourist product and providing tourist services, and cannot be used to create a personal data database or process personal data as defined by the Law of Ukraine "On Personal Data Protection.

Each of the Parties confirms that they have all the authority required by applicable legislation and the constituent documents of the Party to conclude this Agreement.

The representative of the Customer who has signed this Agreement has all the necessary powers in accordance with the legislation and constituent documents of the Customer to represent the Customer's Party and conclude this Agreement on its behalf.

Changes and additions to the Agreement are made with the consent of both Parties and are formalized by Addendum to the Agreement, which are signed by the Performer and the Customer.

In case of a change in the address or details of one of the Parties to this Agreement, as specified in section 15 of this Agreement, such Party shall be obliged to notify the other Party in writing no later than 5 (five) business days from the date of such changes.

The Performer shall have the right at any time to assign, transfer, charge, subcontract, or deal in any other manner with all or any of its rights under this Agreement. The Performer may also subcontract or delegate its obligations under these general terms to third parties or agents in any way it deems fit.

The Customer shall not have the right to assign, transfer, charge, subcontract, or otherwise deal with all or any of its rights or obligations under this Agreement without the prior written consent of the Performer.
INTELLECTUAL PROPERTY AND PROHIBITION ON COPYING MATERIALS
The Performer is the sole owner and licensor of all intellectual property rights related to the website, as well as any materials and other content published on it. The respective intellectual property is protected by laws and copyright agreements worldwide. All such rights are reserved.

The Customer may view, copy, and print pages from the website solely for personal purposes, namely for accessing the service and/or services and communicating with us.

The Customer and other individuals do not have the right to use, reproduce, download, publish, broadcast, transmit, modify, or redesign the website in whole or in part, including any of its content, without the prior written consent of the Performer. Any part of the website cannot be reproduced or stored on any other website or included in any publicly or privately accessible electronic search system or service without our prior written permission.

The Customer does not have the right to use any part of the Performer's website content for commercial purposes without obtaining a license from the Performer or our licensors in advance.

If you print, copy, or download any part of the Performer's website in violation of the terms, your right to use the website will be terminated immediately. In such a case, you must, at the Performer's discretion, return or destroy any copies of materials you have created.

Logos and other trademarks presented on the website cannot be used without the prior written consent of their owner or the respective licensor, unless otherwise provided by other circumstances.

Nothing grants you the right to use the name DLUXECONCIERGE or any trademarks, logos, domain names, or other distinctive features of the DLUXECONCIERGE brand for commercial purposes. Other logos, product names, and company names mentioned in this Agreement may be trademarks of their respective owners.
LEGAL ADDRESSES AND DETAILS OF THE PARTIES
This agreement is drawn up in Ukrainian and English languages in two copies, one for each Party, which have equal legal force.

Correspondence related to the execution, modification, or termination of the Agreement is carried out by email, with an electronic signature of authorized representatives of the Parties.
CONTACT
If You require clarification or further information regarding the Package of Services or your transaction, you are advised to contact Dluxeconcierge via the Virtual Travel Concierge service contacts (via WhatsApp +380933449999 or via email order@dluxeconcierge.com) or through the Site dluxeconcierge.com.
Last Updated: April 09, 2024
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